Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how returns work at Kaseory.

Return Window

You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging with all parts and accessories included.

How to Start a Return

All returns require a return authorization before shipping anything back. To start a return, email us at info@kaseory.com with your order number and the reason for the return. If your return is approved, we'll email you a prepaid return shipping label along with instructions on where to send your item.

Please do not send items back without an approved return authorization. Items returned without authorization or to the wrong address cannot be accepted or refunded.

Return Shipping Costs

We provide a prepaid return shipping label for every approved return. If the return is due to our error — a defective item, a damaged item, or a wrong item shipped — return shipping is free. For all other returns (such as a change of mind or ordering the wrong model), the cost of the return label will be deducted from your refund. Original shipping charges are non-refundable, except when the return is due to our error.

Inspection & Refunds

Approved returns are shipped back to the vendor, who inspects the item to confirm it meets our return conditions and lets us know whether it's approved. We'll notify you of the outcome within 7–10 business days of the vendor receiving your item. If approved, your refund will be issued to your original payment method. If a return isn't approved, we'll explain why and go over your options. Please allow 5–10 business days after that for your bank or card issuer to post the refund.

Items that arrive used, damaged from use, incomplete, or outside the return window may be refused or subject to a partial refund.